Made-to-order and bespoke items of clothing, jewelry and un-stitched fabric do not qualify for return, exchange or cancellation. Your statutory rights are unaffected.
In case a problem arises from our side such that it does not meet the design standards set by Nilofer Shahid we will give you store credit for the full amount and if the situation demands a discount for the inconvenience.
In case your return is valid and accepted, Please make sure your items are returned new, unused, with packaging is in its original condition and with all designer tags still attached. Returns that do not meet these criteria in accordance with our policy, will not be accepted and will be sent back to you.
Standard and inevitable wear and tear, over expected periods of time, will not be accepted as a valid reason for return/exchange.
If the Credit conditions are met, you should email us at [email protected] with all order details and the reason for the granting of the credit for the return, clearly stating “Return for Credit” in the subject line. Once you hear back from us, you should dispatch the order in the original packaging and with a printout of the invoice to the office address. Once dispatched, send us the tracking details. Please note that the returned item should reach us within 5 days of the date of our response.
Any charges experienced in returning an item will be borne by the customer.
For more information, contact our customer service team by sending us a message over our official WhatsApp number.
Orders cannot be canceled online by customer but we give 12 hours grace period to cancel the order as we start production immediately to deliver on time. If you cancel your order there will be a 50% charge and or we can give you credit for your next order